Core platform integrations
Stripe, Twilio, Xero and Mailchimp connect payments, notifications, bookkeeping and customer communication.
Our Work
The Drakesbrook Hotel
Connecting online food ordering with the people and systems behind it
The Drakesbrook Hotel needed more than a website displaying menus and venue information. It needed a complete online ordering experience that allowed customers to browse available food and drinks, pay securely and follow the progress of their pickup order.
We designed and developed a bespoke platform that connects the customer experience with staff order management, kitchen workflow, notifications, bookkeeping and ongoing customer communication.
Online ordering only works when the complete journey is connected. Customers need to understand what is available, place an order confidently and know when it will be ready. Staff need new orders to arrive clearly, move through the kitchen and remain visible without depending on handwritten notes or disconnected systems.
We designed the public ordering experience and the administration workflow as two parts of the same platform, then connected the supporting payment, notification, accounting and marketing services.
Service areas
- Bespoke Website Development
- Web Application Development
- Website Hosting + Domains
What we delivered
- Customer ordering experience A clear pathway for browsing available food and drinks, building an order and arranging pickup.
- Bespoke platform design and build A custom public website and administration system developed around the venue and its ordering workflow.
- Secure online payments Stripe integration allowing customers to pay for pickup orders securely by credit card.
- Digital order board A staff interface for reviewing incoming orders and progressing them through to the kitchen.
- Customer notifications SMS and email updates that help customers follow the progress of their order.
- Xero integration Connected bookkeeping information designed to reduce unnecessary administrative handling.
- Mailchimp integration Customer communication tools supporting future email marketing and continued engagement.
One workflow from customer order to kitchen fulfilment
Customers can browse available food and drinks, order for pickup and complete payment securely online. SMS and email notifications keep them informed while staff use a digital order board to view incoming orders and send them through to the kitchen.
Behind the ordering process, Xero integration supports more accurate bookkeeping and reduces administrative duplication. Mailchimp integration gives the hotel a practical way to continue communicating with customers after the transaction.
Customer notification channels
Customers can receive both SMS and email information about their orders.
Connected ordering workflow
Customer ordering, payment, staff handling and kitchen fulfilment operate through one platform.
Digital staff order board
Incoming orders remain visible to staff as they move through the fulfilment process.
Where does an online order go after checkout?
A useful ordering platform should support the complete workflow, from product selection and payment through to staff handling, fulfilment, customer communication and business reporting.
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